Shipping and Processing Fees Are Per Address.
Payments made via e-check through PayPal will not be processed until we receive confirmation by PayPal that the payment has cleared.
Merchandise usually ships via UPS Ground or USPS priority mail. All prices are determined by weight according USPS shipping rates except furniture and larger items which are determined by weight according to UPS ground shipping rates. Shipping is charged at the time you place your order. Items usually ship within 1-2 business days during non-peak seasons unless stated otherwise. If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you a.s.a.p.
Note: Many items are sent directly from our designer's studio or warehouse. Items ordered together may not arrive in the same box. Allow up to 2 weeks for custom orders (3 weeks during peak seasons), not including engraving or embroidery, these items usually ship within 3-4 business days (7-10 days during peak seasons).
Expedited shipping: Please contact us for availability and pricing prior to placing your order. We will always try to meet your time line needs if possible. Expedited shipping option applies to orders shipping within the USA only.
International shipping: We ship to all U.S. states, U.S. territories and select countries; Canada, United Kingdom, Europe, East Asia and Oceania. Shipping is via U.S.P.S. Priority International shipping rates and does not include duty or other border fees that you may be responsible for. Merchandise shipping to international addresses will ship together; please allow additional processing time if ordering numerous items.
**Furniture or large bulky items are shipped within the USA only.
**Our Free shipping promotion applies to orders of $150.00 and more to addresses within the USA; however, does not apply to larger or heavyweight items that require additional freight or handling charges. You will be contacted if your purchase requires additional freight or handling charges. These charges must be paid prior to the item(s) being shipped. Please contact us at info@saigenicoles.com if you have any questions prior to placing your order.
Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages.
Claims: All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carriers processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted. If the claim is substantiated we will be happy to ship a replacement.
To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location.
We reserve the right to make adjustments to our shipping policy, shipping costs and schedule on an as needed basis.
