We are committed to providing our customers with the finest boutique quality merchandise and service. We will gladly give you a refund or exchange on most items if you return the item in its original condition and packaging within 30 days of purchase.
Exchanges: If you'd like to exchange an item, please contact us first to obtain an RMA #, which you must include with your return. Simply complete the Return Authorization Form that we send you via e-mail, with the details of the exchange, i.e. size, color etc. and return the unworn item to us with the form and original packing slip. We'll promptly send you your exchange once the original item is received.
Returns: If you need to return an item, please contact us first to obtain a return merchandise authorization number (RMA), which you must include with your package. Returns that are received without a return merchandise authorization number will not be processed and will be returned to the sender. Once an authorized return is received, a credit will be issued in the amount of the purchase, less any promotional discounts or shipping costs.
You may want to insure your exchange/return; we cannot be responsible for lost or misdirected returns or items damaged in transit.
Items that cannot be returned include; clearance items, body jewelry, perishable products (food items, chocolates, plants & flowers). All altered, personalized and/or custom orders are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving/embroidery/style/color etc. as the original order. If there is a change in any specification differing from the original order, it will be charged as a new item.
Once we receive your return, we will credit your account. If you received a Saige Nicole's item as a gift, you may exchange or receive store credit within the guidelines listed above. No cash refunds will be given.
Damaged Goods and Shortage Claims
Claims for damaged goods, due to shipping, or shortage must be reported to Saige Nicole's within 5 business days of receipt. All damaged merchandise must be left in the original carton in order to file a claim. An RMA number must be obtained before returning to Saige Nicole's.
