Shipping & Returns

Shipping and Processing Fees are Per Address

Orders placed via PayPal and paid with an e-check will not be processed until we receive confirmation by PayPal that the payment has cleared.

Merchandise usually ships via UPS Ground or USPS priority mail.  All prices are determined by weight. Shipping is charged at the time you place your order.  Items usually ship within 1-2 business days during non-peak seasons unless stated otherwise.  If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail.

Packages are shipped with tracking confirmation.  Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages. 

Note: Many items are sent directly from our designer's studio or warehouse. Items ordered together may not arrive in the same box.  Allow up to 2-3 weeks for custom orders, i.e. made-to-order  (4 weeks during peak seasons) to ship.

Expedited shipping:
Expedited shipping does NOT change the timeframe required for order processing on special orders, custom orders or personalized orders.  Please contact us for availability and pricing prior to placing your order, if you have any questions.  We will always try to meet your time line needs if possible.  Expedited shipping option applies to orders shipping within the USA only.   

International shipping:
We ship to all U.S. states, U.S. territories and select countries; Canada, United Kingdom, Europe, East Asia and Oceania.  Shipping is via U.S.P.S. Priority International shipping rates and does not include duty or other border fees that you may be responsible for.  Merchandise shipping to international addresses will ship together; please allow additional processing time if ordering numerous items.

Furniture or large bulky items are shipped within the USA only.
Contact us for shipping rates on bedding and crib sets outside of the continental USA.

Free shipping:
Our Limited Time FREE SHIPPING promotion applies to orders of $100.00 and more to addresses within the continental USA via standard ground service; however, does not apply to larger or heavyweight items that require additional freight or handling charges.  You will be contacted if your purchase requires additional freight or handling charges.   These charges must be paid prior to the item(s) being shipped.  Please contact us at info@saigenicoles.com if you have any questions prior to placing your order. FREE SHIPPING offer may not be combined with other discounts or promotional codes.

Claims:
All of our merchandise is shipped using tracking information and delivery confirmation.  All claims are subject to the carriers processing procedure.  Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted.   If the claim is substantiated we will be happy to ship a replacement.   

To avoid possible disappointment,  please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages. 

We reserve the right to make adjustments to our shipping practices and policy, shipping costs and schedule on an as needed basis.

Exchanges and Refunds:

We will gladly give you a refund or exchange on most items if you return the item in its original condition and packaging within 30 days of purchase.  
 
Exchanges:
If you'd like to exchange an item, please contact us first to obtain an RMA #, which you must include with your return.  Simply complete the Return Authorization Form that we send you via e-mail, with the details of the exchange, i.e. size, color etc.  and return the unworn item to us with the form and original packing slip.  We'll promptly send you your exchange once the original item is received.   
 
Returns:
If you need to return an item, please contact us first to obtain a return merchandise authorization number (RMA), which you must include with your package.  Returns that are received without a return merchandise authorization number will not be processed and will be returned to the sender.  Once an authorized return is received, a credit will be issued in the amount of the purchase, less any promotional discounts and/or shipping costs.

You may want to insure your exchange/return; we cannot be responsible for lost or misdirected returns or items damaged in transit.

Items that CANNOT be returned include; art, clearance items, body jewelry, perishable products (food items, chocolates, plants & flowers). All altered, personalized and/or custom orders and made-to-order items are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving/embroidery/style/color etc. as the original order. If there is a change in any specification differing from the original order, it will be charged as a new item.

Once we receive your return, we will credit your account. If  you received a Saige Nicole's item as a gift, you may exchange or receive store credit within the guidelines listed above. No cash refunds will be given.

Damaged Goods and Shortage Claims:
Claims for damaged goods, due to shipping, or shortage must be reported to Saige Nicole's within 5 business days of receipt. All damaged merchandise must be left in the original carton in order to file a claim.  An RMA number must be obtained before returning to Saige Nicole's.